Frequently Asked Questions

How much does shipping cost?

We offer free shipping on all orders.

Any applicable duties or taxes will be calculated at checkout where required.

How long will my order take to arrive?

Most orders are delivered within 5–10 business days.

Delivery times may occasionally vary due to carrier delays or periods of high demand, but we'll keep you updated every step of the way.

How can I track my order?

As soon as your order ships, you'll receive a confirmation email with your tracking information.

You can use the tracking link at any time to follow your package from dispatch to delivery.

Can I cancel or change my order?

We begin processing orders as quickly as possible, so we're unable to guarantee cancellations or changes once an order has been placed.

If you've made a mistake, please contact us immediately at support@camelcloth.com, and we'll do our best to help.

Can I return or exchange my order?

Absolutely.

If you're not completely satisfied with your purchase, you have 60 days from the date your order is placed to request a return or exchange.

Simply contact our support team, and we'll guide you through the process.

What payment methods do you accept?

We currently accept all major credit and debit cards, as well as PayPal.

All transactions are processed securely through trusted payment providers.

Will my order arrive in one package?

Most orders arrive in a single package.

However, larger orders may occasionally be shipped in separate parcels depending on stock availability. If this happens, you'll receive tracking information for each shipment.

Is shopping on your website secure?

Yes.

Your security is extremely important to us. Every transaction is protected with SSL encryption, and all payments are processed through trusted, secure payment providers.

We never store your payment information.

Does CamelCloth work with just water?

Yes.

CamelCloth is specially engineered to lift away dirt, grime, water spots, fingerprints, and soap residue using just water. For most everyday cleaning tasks, there's no need for harsh chemical cleaners.

How do I care for my CamelCloth?

Simply machine wash it with a mild detergent, avoid fabric softener and bleach, and allow it to air dry or tumble dry on low heat.

With proper care, your CamelCloth is designed to deliver outstanding performance for years.

Still have a question?

We're always happy to help.

Simply email us at support@camelcloth.com, and our team will get back to you as quickly as possible.